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ABI8 - Anti-Bribery Policy and Procedure

Human Resources - Equality and Human Rights

Review Sheet
Last Reviewed 19 May '23 Last Amended 19 May '23 Next Planned Review in 12 months, or, sooner as required.
Business Impact Minimal action required circulate information amongst relevant parties.
Reason for this review Scheduled review
Were changes made? Yes
Summary: This policy outlines how the service can deliver services in a way that all staff are aware that it is illegal to offer, promise, give, request, agree, receive or accept bribes. It has been reviewed and updated to remove any duplication and confirm any red flags employees should look out for. References and further reading have also been checked and updated to ensure they remain current.
Relevant legislation:
  • Fraud Act 2006
  • Public Contracts Regulations 2015
  • The Bribery Act 2010
Underpinning knowledge - What have we used to ensure that the policy is current:
Suggested action:
  • Encourage sharing the policy through the use of the QCS App
  • Equality Impact Assessment: QCS have undertaken an equality analysis during the review of this policy. This statement is a written record that demonstrates that we have shown due regard to the need to eliminate unlawful discrimination, advance equality of opportunity and foster good relations with respect to the characteristics protected by equality law.

    1. Purpose

    1.1 To enable Care 4 You Care Agency Agency to deliver services in a way that all staff are aware that it is illegal to offer, promise, give, request, agree, receive or accept bribes.

    1.2 To provide members of staff with information and guidance on how to recognise and deal with bribery and corruption.

    1.3 To support Care 4 You Care Agency in meeting the following Key Lines of Enquiry/Quality Statements (New):

    Key Question Key Lines of Enquiry Quality Statements (New)
    WELL-LED W2: Does the governance framework ensure that responsibilities are clear and that quality performance, risks and regulatory requirements are understood and managed? QSW5: Governance, management and sustainability

    1.4 To meet the legal requirements of the regulated activities that {Care 4 You Care Agency} is registered to provide:

    • i.Fraud Act 2006
    • ii.Public Contracts Regulations 2015
    • iii.The Bribery Act 2010

    2. Scope

    2.1 The following roles may be affected by this policy:

    • i.Volunteers
    • ii.Officers, agency workers, seconded workers, interns, agents, contractors, external consultants, third- party representatives and business partners, sponsors, and any other person associated with Care 4 You Care Agency
    • iii.Directors and owners of Care 4 You Care Agency
    • iv.Staff directly employed by Care 4 You Care Agency

    2.2 The following Service Users may be affected by this policy:

    • i. Service Users

    2.3 The following stakeholders may be affected by this policy:

    • i. Family
    • iii.Representatives
    • iv.Other organisations and people in contact with the service

    3. Objectives

    3.1 Care 4 You Care Agency will ensure that all staff receive appropriate information about bribery and what is meant by bribery as defined by the Bribery Act 2010.

    3.2 All staff employed by Care 4 You Care Agency will sign that they have understood the policy and the implications for them and Care 4 You Care Agency.

    3.3 There are no reported incidents of bribery as defined by the Bribery Act 2010.

    4. Policy

    4.1 It is the policy of Care 4 You Care Agency to conduct all of our business in an honest and ethical manner.

    4.2 Care 4 You Care Agency takes its responsibilities under the Bribery Act 2010 very seriously. If found to be in breach of the Bribery Act 2010, it may result in up to ten years' imprisonment and/or an unlimited fine and considerable reputational damage. In addition, Care 4 You Care Agency may also be debarred from participation in public tenders. Given the nature of its business, it is absolutely essential that Care 4 You Care Agency takes a zero-tolerance approach to bribery and corruption.

    4.3 Care 4 You Care Agency requires all staff and volunteers to act honestly and with integrity at all times in order to comply with safeguarding obligations.

    4.4 This policy is essential to ensure that Care 4 You Care Agency can demonstrate it has adequate procedures in place in order to prevent bribery.

    4.5 It is the individual person's responsibility to read and be confident that they understand and fully comply with this policy. In any area of doubt, Branch Manager must be approached to provide a further explanation

    4.6 What is Bribery? A bribe is something that is offered, promised or provided in order to gain any commercial, contractual, regulatory or personal advantage. An advantage includes money, gifts, loans, fees, hospitality, services, discounts, the award of a contract or anything else of value.

    What is Not Acceptable? It is not acceptable for an individual engaged by Care 4 You Care Agency (or someone on their behalf) to:

  • Give, promise to give, or offer a payment, gift or hospitality with the expectation or hope that a business advantage will be received or to reward a business advantage already given
  • Give, promise to give, or offer a payment, gift or hospitality to a Government official, agent or representative to "facilitate" or expedite a routine procedure
  • Accept payment from a third party that you know or suspect is offered with the expectation that it will obtain a business advantage for them
  • Accept a gift or hospitality from a third party if you know or suspect that it is offered or provided with an expectation that a business advantage will be provided by us in return
  • Pregnancy and maternity
  • Threaten or retaliate against another worker who has refused to commit a bribery offence or who has raised concerns under this policy
  • Engage in any activity that might lead to a breach of this policy
  • 4.7 Facilitation payments may be experienced where a Service User, relative or other agent offers a payment to obtain a level of service for a Service User that would not normally be provided. We do not make and will not accept facilitation payments or "kickbacks" of any kind. Kickbacks are typically payments made in return for favour or advantage. Our absolute policy is that such payments are not to be accepted and should be reported to Branch Manager. All workers must avoid any activity that might lead to or suggest that a facilitation payment or kickback will be made or accepted. If staff are asked to make a payment on behalf of Care 4 You Care Agency, staff must always be mindful of what the payment is for and whether the amount requested is proportionate to the service or goods provided. Staff must always obtain a receipt detailing the reason for the payment. If staff have any suspicions or concerns, they must raise them directly with the line manager, or where this is not appropriate, any other manager/senior employee.

    4.8 During any form of tendering process gifts and hospitality (even if proportionate) must not be accepted, and if offered, should be politely declined and referred to Branch Manager.

    4.9 Reasonable and proportionate gifts, as a token of appreciation or as part of facilitating normal business relationships are acceptable; the key is that they must not be an inducement to act improperly. If staff receive a gift they must report it to their line manager and complete the Gift and Hospitality Register, providing details of the gift, its worth, whether it has been accepted (and if so, the reasons for this).

    4.10 In the first instance, staff and others for whom this policy is relevant must notify Branch Manager if it is suspected that a breach of this policy has occurred

    4.11 Charitable support and donations are acceptable under law whether of in-kind services, knowledge, time, or direct financial contributions. However, staff of Care 4 You Care Agency must be careful to ensure that charitable contributions are not used as a cover to conceal bribery. Only make charitable donations that are legal and ethical. No donation must be offered or made without the prior approval of Care 4 You Care Agency.

    4.12 Genuine hospitality or other similar business expenditure that is reasonable and proportionate is not prohibited under the Bribery Act 2010. All hospitality must, however, be bona fide. Again, if an offer of hospitality is made, this must be recorded on the Gift and Hospitality Register.

    4.13 Any situation should be avoided where personal benefit may arise from decisions taken. If there is any doubt, staff should report to Branch Manager.

    4.14 If Branch Manager is suspected of being in breach of the Bribery Act 2010, then the alerter should contact Nominated Individual, or if that is not practical or appropriate, the Police should be contacted.

    4.15 In any situation where Branch Manager may be compromised by a conflict of interest or possible personal benefit that may be in conflict with the Bribery Act 2010, the Company Secretary, Owner or equivalent must be informed

    4.16 The Raising Concerns, Freedom to Speak Up and Whistleblowing Policy and Procedure is also relevant and will be used to cover situations when Care 4 You Care Agency may have been alerted of possible breaches of the Bribery Act 2010

    4.17 If an individual is an employee of Care 4 You Care Agency and is in breach of this policy, then the service may take disciplinary action (including possibly dismissal for gross misconduct) against the person concerned in accordance with the Discipline Policy and Procedure.

    4.18 If the person is not an employee, the person's contract with Care 4 You Care Agency may be terminated without notice as appropriate

    4.19 If a member of staff is offered a bribe by a third party, is asked to make one, or suspects this may happen in the future, they must tell their line manager as soon as possible.

    4.20 This policy does not form part of an employee's contract of employment and we may amend it at any time.

    5. Procedure

    5.1 The relevant key facts from this policy will be shared with professionals and people affected by the service (namely Service Users, and if appropriate their friends, relatives or advocates).

    5.2 All staff will sign that they have understood the content of this policy and their responsibilities under the Bribery Act 2010

    5.3 Offering or accepting gifts or hospitality needs caution; staff should follow the Gifts, Donations, Wills and Bequests from Service Users Policy and Procedure to ensure that safeguarding issues do not arise.

    5.4
    To reduce the possibility of breaching the Bribery Act 2010, all gifts must be declared to Branch Manager and a record will be kept. Care 4 You Care Agency must declare and keep a written record of all hospitality or gifts given or received, which will be subject to managerial approval. Staff must submit all expenses claims relating to hospitality, gifts or payments to third parties in accordance with the Business Expenses Policy and Procedure and record the reason for expenditure. All accounts, invoices, and other records relating to dealings with third parties, including suppliers and customers, should be prepared with strict accuracy and completeness. Accounts must not be kept "off- book" to facilitate or conceal improper payments.

    5.5
    If there is the slightest suggestion that a member of staff might receive a legacy from a Service User, then this must be referred to Branch Manager immediately and legal advice will be sought.

    5.6 The soliciting of gifts or sponsorship for charitable events from Service Users is strictly forbidden.

    5.7 No donation to a Charity or Political Party/Candidate may be made or offered in the name of Care 4 You Care Agency without the prior approval of Branch Manager.

    5.8 If staff influence or make decisions on behalf of the service, they are more vulnerable and if staff are uncomfortable with any form of influence, they must report it to Branch Manager.

    5.9 Where a conflict of interest could arise, the relevant decision must be referred to Branch Manager.

    5.10
    It is important that one individual takes responsibility for day-to-day compliance. In most cases this would be Branch Manager, but ultimate responsibility will fall on the Company Secretary, the Owner, Nominated Individual or someone in an equivalent position.

    5.11
    5.11 If a member of staff is unsure about whether a particular act constitutes bribery or corruption, staff should raise this with their line manager as soon as possible.

    5.12 Potential Risk Scenarios: "Reg Flags"
    The following is a list of possible red flags that may arise during the course of a member of staff's employment or engagement and which may raise concerns under various anti-bribery and anti-corruption laws:

  • Becoming aware that a third party engages in, or has been accused of engaging in, improper business practices
  • Learning a third party has a reputation for paying bribes, or requiring that bribes are paid to them, or has a reputation for having a "special relationship" with foreign government officials
  • Third parties insisting on receiving a commission or fee payment before committing to sign up a contract with Care 4 You Care Agency, or carrying out a government function or process for Care 4 You Care Agency
  • Third parties requesting payment in cash and/or refusing to sign a formal commission or fee agreement, or to provide an invoice or receipt for a payment made
  • Third parties requesting payment to be made to a country or geographical location different from where the third party resides or conducts business
  • Third parties requesting an unexpected additional fee or commission to "facilitate" a service
  • Third parties demanding lavish entertainment or gifts before commencing or continuing contractual negotiations or provision of services
  • Third parties requesting that a payment is made to "overlook" potential legal violations
  • Third parties requesting that Care 4 You Care Agency requests that a third party appears to be non- standard or customised
  • Third parties insisting on the use of side letters or refusing to put terms agreed in writing
  • Noticing that Care 4 You Care Agency has been invoiced for commission or a fee payment that appears large given the service stated to have been provided
  • Third parties requesting or requiring the use of an agent, intermediary, consultant, distributor or supplier that is not typically used by or known to Care 4 You Care Agency Agency
  • A member of staff being offered unusually generous gifts or offered lavish hospitality by a third party This list is not intended to be exhaustive
  • 6. Definitions

    6.1 Corruption

    • Corruption is the abuse of entrusted power or position for private gain

    6.2 Bona Fide

  • Is a term used in the Bribery Act 2010 and means ‘in good faith’, which in terms of this policy means that actions can be done if it can be shown that there was no intent of deception or fraud
  • 6.3 Conflict of Interest

  • Is a situation in which a person is in a position to get a personal benefit from actions or decisions made in their official capacity
  • 6.4 Defence

  • A process that the service has in place to show that it has taken reasonable action to prevent bribery. More information can be found in the 'Further Reading' section
  • 6.5 You

  • All directors, employees, contractors, agency staff, volunteers, interns, any agent or other person acting on our specific instructions. If you fall into any one of these descriptions, then reference to “you” in this policy refers to you
  • 6.6 Bribery

  • In guidance issued by the Ministry of Justice, a bribe is defined as: “Giving someone a financial or other advantage to encourage that person to perform their functions or activities improperly or to reward that person for having already done so”. It goes on to state that “this could cover seeking to influence a decision-maker by giving some kind of extra benefit to that decision-maker rather than by what can legitimately be offered as part of a tender process”
  • Bribery can include gifts, hospitality, facilitation payments, and contributions to political organisations and charities
  • 6.7 Facilitation Payments

  • Payments, outside of any agreed contract, where a relative or other agent offers a payment to obtain a level of service for a Service User that would not normally be provided
  • Key Facts - Professionals

    Professionals providing this service should be aware of the following:

    • Bribery can be defined as ‘to try to make someone do something for you by giving them money, presents, or something else that they want’
    • Bribery is illegal under the Bribery Act 2010
    • You need to sign that you have read and understood the policy
    • You must report any gifts you have received or given to Branch Manager
    • Knowledge of the key facts for the Raising Concerns, Freedom to Speak Up and Whistleblowing Policy and Procedure and the Discipline Policy and Procedure are required

    Key Facts - People affected by the service

    People affected by this service should be aware of the following:

    • You need to be aware that offering gifts or other inducements to receive a better service from the organisation is illegal and in breach of the Bribery Act 2010
    • If you are in any doubt as to whether you have been subject to bribery, contact the Registered Manager or, if more appropriate, the Police
    • Bribery can be defined as ‘to try to make someone do something for you by giving them money, presents, or something else that they want’

    Further Reading

    As well as the information in the 'underpinning knowledge' section of the review sheet we recommend that you add to your understanding in this policy area by considering the following materials:

  • Government Guidance - Anti-Bribery Policy:
  • : https://www.gov.uk/anti-bribery-policy
  • Serious Fraud Office - Bribery Act Guidance:
  • : https://www.sfo.gov.uk/publications/guidance-policy-and-protocols/bribery-act-guidance/
  • GOV.UK - The Bribery Act 2010:
  • : https://www.legislation.gov.uk/ukpga/2010/23/pdfs/ukpga_20100023_en.pdf

    People affected by this service should be aware of the following:

  • If someone seeks to influence you to act so that you breach trust, lack impartiality or perform in bad faith (i.e. act improperly) then you need to be on your guard. If they seek to do so by offering, promising or giving an advantage to you (such as money, a gift, or a legacy) then that is bribery. Bribery also occurs if you request, agree to receive or actually receive such an advantage. Such exchanges are illegal
  •  If you pay or attempt to pay cash or any other favour or consideration in order to secure business (e.g. a new source of Service Users), retain business or gain a business advantage for us then that is a bribe. It is a specific offence to bribe or attempt to bribe a public official (such as an inspector) wherever they may be in the world
  • Hospitality is defined as where we are present at the hospitality itself (say a buffet lunch at an exhibition). Where this level of hospitality falls within our normal business relationship this is acceptable. Hospitality which is disproportionate may be seen to be influencing impartiality and is prohibited under this policy
  • Where the company providing the hospitality is not present, for example, if a restaurant voucher is given, then this is a gift, not hospitality
  • The actions taken by Care 4 You Care Agency Agency to address bribery should be proportionate to the risk presented, e.g. the nature of its business, the size of the organisation, complexity of its business, etc. Therefore, if your business is small, then the procedures you will need to have in place will need to be minimal in order to mitigate those risks, but if you are a large organisation then the risks will be exponentially greater and you should, therefore, have detailed, extensive procedures in place
  • Larger organisations may be wise to assess their risks carefully and to obtain from employees, particularly those who may be in a position to accept or offer bribes, a signed declaration that they have read, understood and accept the above procedure
  • The following Six Principles (as defined by the Ministry of Justice) will help you to decide what needs to be done for your particular organisation:

  • Proportionality - The action which you decide to take must be proportionate to the risk that you might face and to the size of your business. Consequently, you may need to do more if your business is large. Most independent care sector organisations will be operating in a marketplace where the risk of bribery is small and, therefore, your actions may not need to be extensive
  • Top Level Commitment - Senior management staff are in the best position to ensure that Care 4 You Care Agency conducts its business without bribery and should enforce this with a top-down approach.The senior management (especially the Registered Manager and the Registered Provider) will, therefore, want to actively demonstrate that they have made all staff aware of their intolerance of bribery
  • Risk Assessment - Think about the people you deal with, especially new business arrangements and public funding bodies, and the inherent risks involved
  • Due Diligence - Knowing exactly who you are dealing with and employing can help to protect Care 4 You Care Agency from less trustworthy individuals. It is therefore especially important that the results of DBS checks are thoroughly checked as part of the recruitment procedure so that risks are taken into account when making employment offers
  • Communication - Communication to staff and representatives of your policies and procedures will assist in enhancing the awareness of how you like to conduct business. In most cases, it will be sufficient to draw members of staff’s attention to your policy as already discussed
  • Monitoring and Review - The risks that Care 4 You Care Agency faces and the effectiveness of its procedures may change over time. You may, therefore, want to review the latest anti-bribery steps you have taken so that they keep pace with any changes in the risks that you may face The risks that Care 4 You Care Agency faces and the effectiveness of its procedures may change over time. You may, therefore, want to review the latest anti-bribery steps you have taken so that they keep pace with any changes in the risks that you may face
  • Whistleblowing Policy and Procedure
    People Management - Can a Christmas gift break the law?: : https://www.legislation.gov.uk/ukpga/2010/23/pdfs/ukpga_20100023_en.pdf

    Outstanding Practice

    To be ‘ outstanding ’ in this policy area you could provide evidence that:

    • The wide understanding of the policy is enabled by proactive use of the QCS App
    • Care 4 You Care Agency has a robust policy on gifts which is cascaded to staff and is adhered to
    • Staff at Care 4 You Care Agency follow this policy and share relevant information that will ensure that they are following best practice. Care 4 You Care Agency is aware of the implications of the Bribery Act 2010

    Forms

    The following forms are included as part of this policy:

    Title of form When would the form be used? Created by
    Confirmation of Understanding of the Anti-Bribery Policy and Procedure - AB18 To record staff's confirmation QCS
    Letter - Approval to offer gift/hospitality - AB18 Letter to use if authorising the use of a gift/hospitality to an external person. QCS

    Confirmation of Understanding of the Anti-Robbery Policy and Procedure- AB18

    I can confirm that I have had the Anti-Bribery Policy explained to me and have understood the implications for me as a person working for the service. I have also received the ‘key facts’ document.
    Name Role Signature Date

    Letter- Approval to offer gift/hospitality- AB18

    [on headed notepaper of Care 4 You Care Agency Agency]

    [name]
    [address]

    [Date]

    Dear [name]

    Re: Approval to Offer Gift or Hospitality


    I write to confirm that you can proceed with the proposed [gift/invite to hospitality event] to [insert name of recipient] provided that you do so in line with the following conditions:
    [1. Insert condition
    2.Insert condition
    3.etc.]

    For the avoidance of doubt, this approval is only given subject to compliance with the above conditions and will only apply to this given situation. This permission does not extend to any other future situations. If you have any questions, please do not hesitate to contact me.

    Yours sincerely,

    [Name]
    on behalf of Care 4 You Care Agency Agency

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